Reviews for ITP Premium Unlimited

Ratings

Posted: 11/19/2008

Never Prepay!

Reviewed by: Adam (xxx.xxx.149.1)

Best voip service out there.  I have no issues, problems or gripes – I love this service.  I used voip before with Sunrocket and was left holding the bag when they disappeared. “NEVER PREPAY”. Also, I’d rather pay $19.99 than the insane phone bill I used to get from AT&T.  Quality’s great, I highly recommend it.

Ratings

Posted: 11/13/2008

Reviewed by: walter (xxx.xxx.207.192)

My wife and I finally found a voip service we liked. We’ve been using various voip services and solutions for years now and experienced issues with them all. Some worse than others. Recently we switched to ITP. It’s like night and day. The quality of the calls are pristine and it’s priced less than my previous company. I chose the 19.99 unlimited plan as my daughter tends to talk too much anyway and my wife’s Canadian so she calls her family all the time. So far the ITP service is a great fit and meets our needs. I don’t think there’s a better service out there.

Ratings

Posted: 11/12/2008

Reviewed by: RogerHarris (xxx.xxx.172.62)

I recently signed up for their international plan because I have family in Australia.  The setup was easy once I plugged their little gizmo in correctly and so far the quality has been fine.  Customer service was nice and friendly when I had a question about my bill.  I’m really enjoying not having to pay Verizon for long distance and my bills have been the cheapest ever.

Ratings

Posted: 11/05/2008

Save yourself a ton of money

Reviewed by: SamJ (xxx.xxx.137.41)

Overall, ITP is an outstanding value. You can actually talk to a real person for customer support without spending 20 minutes wading through a menu. Setup is easy for anybody. The website account management tools are easy to use. Having had experience with both Phone Power and Sunrocket VOIP, (Don’t be fooled by prepaying. In the end it will cost you.) I can honestly say ITP is head and shoulders above the other Voip companies. My deal is $19.99/month unlimited. Sound quality is super clear. I especially like the extra services they offer like Efax. Highly recommended!

Ratings

Posted: 11/05/2008

ITP by far the Best

Reviewed by: dgreen123 (xxx.xxx.74.206)

I have friends that have Vonage and PhonePower who will be changing over to ITP. By far, my service is far superior in every category. Price $19.99 a month unlimited. Customer service is incredible. A rep answered in less than 1 minute and answered all the questions. I signed up painlessly in 5 minutes. . I received my ITP VOIP LinkSys adapter in 2 days, yes you read this correctly. I suggest any subscriber out there that is with any of the other 20 or so services to give ITP a try.

Ratings

Posted: 10/30/2008

Incredible Phone Service

Reviewed by: JLong (xxx.xxx.13.58)

I signed up for the service after comparing different Voip phone companies. I am glad I selected ITP VOIP. I don’t know how the other Voip services work and or how good they are, but ITP has been great so far. The savings are great compared to Verizon which I had for years before I signed up and I was able to transfer my existing phone number to ITP. They sent me an adapter and all I did it was plug it in as per the instructions and next thing I know is I had dial tone. Why couldn’t the phone companies do that? I am not sure if I can tell the difference between the old phone service and this new one. My experience so far has been excellent and I am happy with my service. The other thing I love about ITP is all the features I get for free. I love getting my voice mail messages on my email.This is a good trouble free service with great phone features and savings. I will definitely recommend my friends and family to switch their service to the internet phone service.

Ratings

Posted: 10/29/2008

The best service and installation experience ever

Reviewed by: sverigeson (xxx.xxx.45.65)

I signed up online with ITP VOIP on Monday, October 27, 2008.  By the very next afternoon, my phone adapter had arrived.  And within 10 minutes of when I started the installation process, I had my new ITP VOIP phone up and running.  My installation was completely trouble free and very easy to follow the simply laid out instructions.  Compare that with my prior experience installing and changing equipment out on Vonage which was very problematic and time consuming on several separate occasions, which along with Vonage's poor voice quality is the reason I switched to ITP in the first place.  I logged onto ITP's website and selected my preferences, which was also quite simple and took less than 10 minutes to complete.  I love ITP's features and how many countries you can call for free with their international plan (over 30).  My only problem so far is that a person I was speaking with said they could hear themself echo when they spoke on their end.  I couldn't hear it and received great voice quality.  So I'm not sure what the problem is.  But its relatively minor and will hopefully not persist.

Ratings

Posted: 10/28/2008

Reviewed by: JoeyS (xxx.xxx.40.124)

We own a business that relied on technology and VOIP service for a long time.  After trying several different companies, we landed on ITP and we are very happy.  The voice quality and reliability are solid. Customer service is accommodating and on point. Their pricing is also very reasonable and they offer me a lot of features like voicemail notification (stutter tone on the phone) and also through email notification - which is great!  They are based in NYC so I can talk to someone who speaks English. Overall ITP is a strong VOIP phone service that has excellent voice quality and meets all our needs.  Hope this helps others who might be looking for VOIP alternatives for their business.

Ratings

Posted: 10/17/2008

Reviewed by: gz (xxx.xxx.128.3)

Absolutely the worst customer service in the business!  I've tried for two months to get my phone numbers moved over without success.  I've called, e-mail and fax customer service and the transfer department and have never received a reply.

Ratings

Posted: 10/08/2008

Good Product but Poor CS

Reviewed by: mplakus (xxx.xxx.96.36)

The service itself works great even on my 768mb connection, in fact I saw no signal degradation when using the phone while my wife surfed.  Customer Service is another matter.  I had to run through the install instructions four times before I got dial tone.  Strangely, the process worked immediately after I submitted a trouble ticket.  The ticket system is another problem.  Once submitted I could not post updates.  I was unable to let them know all was well until they contacted me about the problem.  It would have saved them TS time if they allowed users to update their tickets.  The second problem occurred when I was trying to setup voicemail.  It appears they have a bug in the VM message recording system where if you try to check your message before saving it you wipe out your whole mailbox.  I managed to do this twice.  It took two days for them to get back to me on that one at which point I switched my order of operations (not at there suggestion though) by saving and then verifying the message.  This worked and I told them via e-mail what I had done.  Two days later they sent me another message asking what had happened at which point I forwarded the previous reply that had detailed everying I had done.Summary:  Product works great once you work around the bugs in setup but the customer service is greatly in need of help.